Shipping Policy

Which countries do you ship to?

Neakasa ships to EU countries, the United states of America, Canada, and Singapore.

Notes: We DO NOT ship to PO Boxes, APO/FPO/DPO addresses, Alaska, Hawaii, Puerto Rico, or other U.S. territories.

 

Do you offer free shipping?

Neakasa currently offers free shipping for orders in USA and most European countries. Only a few European cuntries may charge additional shipping costs.

 

How soon can I get my package(s)?

Unless there are exceptional circumstances, orders placed on weekdays will be processed for shipping within 48 hours. Orders placed on Saturday and Sunday will be processed the following Monday. Working days refer to Monday to Friday, excluding holidays.

Note: Exceptional circumstances include but are not limited to: orders with incorrect addresses, orders requiring verification of information, canceled orders, etc.

The products will be arranged from our overseas warehouse ( in the EU, US, CA, etc.) in advance in general. For orders from Singapore, the products will be arranged from a China warehouse.

 

Place of Dispatch

Shipping Method

Shipping Time

USA

FedEx/USPS/UPS

3-5 business days

European countries

DPD/DHL

3-5 business days

United Kingdom

DPD/DHL

3-5 business days

Canada

Canada Post

3-5 business days

Singapore

DHL/FedEx/UPS/TNT

5-7 business days

 

If the shipping service provider shows your package(s) has been delivered but you did not receive it, please contact the service provider as well as Neakasa as soon as possible, and we will assist in all possible ways.

 

Can I change my shipping address after my order has been shipped out?

Please ensure that your delivery address is correct, as we are unable to change a delivery address once the order has been shipped.

If a delivery fails due to an incorrect address, we will not be responsible for any loss or misdelivery of your order.

 

About custom tax

Taxes may apply for imported goods/services and is regulated by the country law. Neakasa is not responsible for any tax invoice charged on its products. Please contact local customs for clarity and information.

 

Any other questions about shipping, please contact us at support@neakasa.com