Shipping Policy

Shipping Area

Due to logistics restrictions, only the United States, European Union, Japan are supported when place the order normally. For customers from other countries, please contact support@neabot.com for help.

European Union should be charged 19% taxes, which will be charged in the Taxes item on the order checkout page.

Shipping Time

All the order will need 3 business days for preparation and package, not including Saturday and Sunday. We will send you an email when your order has shipped. (If you have not received the email, please check the Junk Email folder or check whether the email has been rejected. Contact us if you still have not received the tracking number.)

The products will arranged from our overseas warehouse ( in EU, US, JP, etc.)in advance in general. 

Place of Dispatch Shipping Method Shipping Time
USA FedEx/USPS/UPS 3-5 business days
European Countries DPD/DHL 3-5 business days
Japan Sagawa/Yamato 3-5 business days


A shipment usually takes 2-7 business days to arrive, and can take longer than expected date due to an invalid address, the customs clearance procedures or other causes.

After shipping, you can track your order. Neabot currently does not provide online tracking services. Please check on the professional logistics inquiry website according to the tracking number we sent you, or contact our support team support@neabot.com to get the shipping status of your order.

 

Shipping Fee

We offer free shipping on orders of $100 or more. If your order does not qualify for free shipping, the shipping fee $7.99 will be shown on the check out page once the order is settled.

 

NOTE: (About Tax)

Shipments from all of our warehouses are delivery duty unpaid. Shipping rates are estimates and may depend on different policies and tax rates applied per country of import. Taxes apply for imported goods/services and is regulated by the local countries law. Please contact your local customs authority for more information. Therefore, any and all customs or import duties may be charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

Any other question, please contact us at support@neabot.com